Conflict Management

Resolving conflicts constructively

Goals

Improve your ability to deal with conflict on the job

Method

Trainer input, video feedback, self-reflection

On-site or virtual

"Conflicts are part of every job. But how you deal with it determines the success and course of your relationships."

Overview

Knowledge in the field of conflict management is super helpful, especially in the professional environment. It is often the cornerstone for positive change. Here it is important to understand that the challenge in conflict management is not the problem itself, but the approach of the people involved.

Our training on conflict management is about getting to know your own attitude towards conflicts, reflecting on individual behaviour in conflicts and learning how to deal with it consciously and constructively.

Who is this for?

For managers and employees who want to tackle conflicts proactively and constructively

For managers and employees who want to get to the bottom of their own conflict behaviour

For managers and employees who no longer want to avoid conflicts

Training goals and contents can be agreed on an individual basis. Here are some examples:

Recognising your attitude towards conflicts, analysing fears and reservations
Reflecting on your conflict management style and getting to know alternative styles
Working with your own business cases, role play with
video feedback
Step-by-step guide for dealing with conflicts, learning conflict resolution techniques
Practising communication techniques that are helpful in conflicts (eg. active listening, I-statements).

Procedure

In the training we first focus on participants’ self-reflection: how you personally relate to conflicts and how you deal with them. What beliefs and fears do you hold about conflict? How do you typically react in conflict? We also look at how successful participants are with their current conflict management style. The open exchange with others helps participants to learn new ways of behaving and reacting. Particularly in international groups, this can lead to very valuable experiences with regards to culturally-specific behaviour.

Further into the training, the focus moves to practical application: the participants work with their own conflict case, which they analyse and finally, after thorough preparation, act out. With the performance recorded on video, they can then observe how they proceeded and how they appear in the situation. Supplemented by feedback from the trainer and other participants, a unique opportunity arises to compare self-perception and the perceptions of others. Furthermore, the training is about getting to know and trying out communication and conflict resolution techniques such as managing emotions, active listening, working with I-statements and changing perspectives.

In addition to the tried and tested yuii mix of methods, we work with cases from the participants’ everyday professional lives. In this way, your own conflict resolution skills are improved individually and in a practical way.

Methods

Work with your own cases: a direct reference to everyday professional life
Trainer input
Group work
Detailed, individual feedback, with video analysis
Structured discussions and sharing experiences
Communication exercises

Formats

In-House Training

Training offers are specially tailored to your wishes and needs
Remote or on-site, also possible in-house
You choose the format, content and focus.
We will confirm locations, dates etc. individually.
Transparent, individual training concept
Handout, photo documentation and a yuii certificate of participation for all participants
The training can be complemented by additional individual coaching.