Conflict Management

In the training we first focus on participants’ self-reflection: how you personally relate to conflicts and how you deal with them. What beliefs and fears do you hold about conflict? How do you typically react in conflict? We also look at how successful participants are with their current conflict management style. The open exchange with others helps participants to learn new ways of behaving and reacting. Particularly in international groups, this can lead to very valuable experiences with regards to culturally-specific behaviour.

Further into the training, the focus moves to practical application: the participants work with their own conflict case, which they analyse and finally, after thorough preparation, act out. With the performance recorded on video, they can then observe how they proceeded and how they appear in the situation. Supplemented by feedback from the trainer and other participants, a unique opportunity arises to compare self-perception and the perceptions of others. Furthermore, the training is about getting to know and trying out communication and conflict resolution techniques such as managing emotions, active listening, working with I-statements and changing perspectives.

In addition to the tried and tested yuii mix of methods, we work with cases from the participants’ everyday professional lives. In this way, your own conflict resolution skills are improved individually and in a practical way.