The training starts with the basic principles of good feedback and an appreciative, behaviour-oriented, constructive feedback technique. We teach the must-dos of giving and receiving feedback, with practical exercises and group discussion. We also get into the feedforward approach: a combination of technique and mindset that makes it possible to give (critical) feedback with ease, maintaining positive energy.
The rest of the training process is dedicated to practice. The new learning is strengthened. Participants’ own business cases are used to hone their feedback style. Video feedback is also used to analyse and optimise non-verbal, i.e. body language signals.